West Virginia Answering Service

If you think the question is how important your answering service is, the real questions are these: how important is your face, your voice, your smile? The minute you turn your phones over to an answering service, the person who answers the call becomes the face of your company, the voice of your business ethic, and the smile (or frown) of your customer service staff. Think about it. If someone is calling in the middle of the night, it is probably an emergency. That means the caller is already under stress. The quality of your answering service can save or lose your customer's trust.


Why an Answering Service?

If you have limited business hours but your customers need access 24/7, you need a service to answer incoming calls. If you've ever tried an answering machine, you know how ineffective they can be. There are a lot of businesses that need to use these services. Doctors, emergency home repair companies, local pager companies, newspapers, air conditioning and heating companies--the list is almost endless.

During your non-business hours, your customers need to talk to a live person, someone who can express empathy for their problem, and, hopefully, someone who can help them get it fixed or who can at least assure them that you will be notified and will contact them in the morning. That's why tone of voice, confidence, and follow-up are critical. The representatives must know what to say and how to say it.