Outbound Call Centres in India
India has long served as a valuable provider of top quality call centre services round the world. There are many reasons which have shaped India as a major hub for handling outsourcing responsibilities. The last 10 years have seen a sharp surge in the number of call centers that has been set up in the country. Now small and big BPOs have sprawled up in almost all major cities in the country. Those seeking to work in a call center now no longer need to migrate to a metro city.
Going more specific, call centers in India can be segregated into two major types being outbound call center and inbound call center. Here, we shall look deeply into outbound call centers in India.
In an outbound BPO, agents make calls to customers for various reasons. The major processes there could be telemarketing, sales/ fund raising calls, contact list updating, verification services as well as surveys.
Nowadays, outbound call centers India come to hold a specific place and position in business development arena. It provides clients with well – trained professionals, who make call on the behalf of the company and work on getting sales; they conduct follow up mailings, develop customer relationships and facilitate services to enhance your business.
The most popular kind of outbound call centre in india are telemarketing outsourcing works to accelerate business through direct sales. Agents make call to the customers, once the prospective customer answers phone and agrees to buy the product, online transaction is conducted.
It is estimated that the number of call centers in India will continue to rise over the coming years as more and more companies begin to have faith in call centers in india. Outsourcing has great advantages in terms of cost – saving and service proficiency. Furthermore, India is favored more because of its high manpower availability. There is no dearth of highly skilled professionals who are willing to work at lower wage rate. Also Indians have very good communication skills and once they are trained they can efficiently handle the calls made by the customers round the world. Apart from this country also has time zone advantage. This enables the call centers in India to function 24 hours a day and 7 days a week. Moreover, the policies of government give tax related advantages to call centers. With the increase in competition, more and more companies are realizing the benefits of opting for BPO outsourcing and are moving forward in opting for call center services.