BPO Business Process
Outsourcing
Very simply BPO business process outsourcing can be seen as a
process in which a company delegates some of its in-house
operations/processes to a third party. Thus BPO is a transaction
through which one company acquires services from another while
maintaining ownership and ultimate responsibility for the processes.
The company then informs its provider what it wants and how it wants
the work performed. So the company can authorize the provider to
operate as well as redesign basic processes in order to ensure even
greater cost and efficiency benefits.
The main motive for Business process outsourcing is to allow
the company to invest more time, money and human resources into core
activities and building strategies, which fuel company growth.
In today’s business environment outsourcing is often not a decision
that needs to be justified. In fact some work that is handled
internally but could be outsourced can be seriously questioned as a
bad business decision.
The global market today is highly competitive and continuously
changing. A company must thus focus on improving productivity and at
the same time cut down costs. Therefore, a variety of different
processes that take up precious time and resources are being
outsourced. BPO companies are often considered to provide more
flexible, faster, cheaper and effective services.
Business process outsourcing helps free up a company’s
capital and reduce costs. The operations or processes being
outsourced vary from manufacturing to customer service to software
development and much more. Most of the companies that are looking to
outsource are multinationals, or companies from western countries
and most of the BPO units are in countries such as India, China,
Malaysia and even Russia.
One way of looking at it is that business process outsourcing
is just a name for already existing practices. Services such as,
bureau services, contract programming and project management have
been outsourced for a long time. In its present meaning, however,
business process outsourcing refers to a greater level of handing
over ownership and/or managerial control than has before been the
case.
Companies turn to resources outside their organizational structure,
usually to save money and/or make use of the skilled professionals.
For instance, a company might outsource its IT management because it
is cheaper to contract a third-party to do so than it would be to
build its own in-house IT management team. Or a company could
outsource all of its data storage needs because it is easier and
cheaper than buying and maintaining its own data storage devices. A
business might also outsource its human resource tasks to another
enterprise instead of having its own dedicated human resources
staff.
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