Call Center Outsourcing,Call Centre Outsourcing,Call Center Outsourcing India
Call Center Outsource,Call Centre Outsourcing India,Call Center Offshore Outsourcing

Call Center Services

Managing Call Center Services effectively is an imperative for any business - and as volumes increase, the task becomes tougher. This demands an outsourcing partner who can deliver enhanced value to your customers and has the ability to scale with your growing needs.

At Go4Customer we have one clear goal - to ensure customer delight at the end of each interaction. We believe in optimizing each customer contact to deliver value to both the end-customer (in terms of delight & satisfaction) and the client in terms of business value.

Today's consumer is more demanding than ever. In the global marketplace, 24 hour x 7 days a week service is often expected. Providing additional channels of communication for customer contact is essential in establishing the credibility of your operation. Go4Customer call center services allow your doors to never close. We’ll be there to greet your customers when you're not.

Go4Customer web enabled call center agents can answer customer concerns, take orders, or simply answer questions about your products or services on a 24/7/365 basis. This means customers can access information and, most importantly, make purchase decisions at their convenience. The bottom line is that live call center services are critical in maximizing the sales generated by any direct marketing or online initiative.


Go4Customer currently operates call centers in India dedicated to servicing our clients across the Globe. Go4Customer’s Call Center Services are categorized into three broad practices that serve different industry verticals. Our call center services include Voice Support Services, Email Support Services, and Chat Support Services.

In our Voice based Call center services we expertise both on Inbound and Outbound Call Center Services. Inbound Call Center Services include order taking, Help Desk services, overflow call management, Customer support Services, and Technical Support Services.

Our Inbound services details hereunder:

Customer Support Services
Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 basis. Examples of this include customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc.

Technical Support Services
Our technical support offerings include round-the-clock technical support and problem resolution for computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support. Examples of this service include customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling to understand how to use their web hosting accounts, customers calling with a problem with their software or hardware.

Help-desk Services
Our help-desk services provide technical problem resolution and support for corporate employees. Examples of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, shrink-wrapped products, connectivity etc., office productivity tools support including browsers and mail, new service requests, product usage queries, IT operational issues, routing specific requests to designated contacts and remote diagnostics (password reset, desktop control).


The Outbound Call Center Services

Powered by a responsive and highly motivated team of call center professionals, Go4Customer offers a wide array of outbound telemarketing services – enabling companies to generate leads and acquire new customers. Our extensive experience in outbound call center services, combined with technological solutions, quality assurance programmes and commitment to customer service excellence has helped many well-known Fortune 500 companies achieve optimum results from their direct marketing efforts. Outsourcing your outbound call center services and telemarketing process to Go4Customer in India will also be cost effective, as we track customer value against the acquisition cost and come up with solutions to improve the quality of your sales processes. Furthermore, we will help you gather critical market intelligence for enhancing customer support and strategizing business moves.


Whether you are targeting the business-to-consumer (B2C) market or want to explore the business-to-business (B2B) segment, experienced call center professionals at Go4Customer will focus on the unique requirements of each client and come up with suitable solutions. The primary focus of our outbound telemarketing call center services is product sales and value-added sales cycle management. A thorough understanding of your business/industry and target market, proposition and timing, makes the outbound call center services at Go4Customer, India, most effective. Once you identify existing or potential customers, well-trained associates atGo4Customer initiate contacts and help you meet acquisition goals. Our outbound telemarketing/call center services rigorously adhere to a highly result-oriented and cost-efficient production and management process, allowing us to meet and exceed customer expectations every time.


Outbound Call Centre services:
• Lead generation
• Customer acquisition and retention campaign
• Verification
• Database enhancement and management
• Debt Collection
• Market Research Call Center Services

Industry Verticals

Go4Customer provides a wide range of outbound call center services across a number of industry verticals such as credit card, direct marketing, telecom, directory assistance, e-commerce & retail and manufacturing. A leader in the Indian BPO/call center industry, the company has served some of the most prestigious corporations across the globe and helped them achieve business goals. Go4Customer has substantial experience in the credit card industry and we have rendered outbound voice support services to various companies in the USA. Go4Customer has also done data verification for the large security company in the USA. Our outbound call center services are customized according to clients’ requirements and follow a structured process flow for consistent service delivery and quality monitoring


 





 

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