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Managing Call
Center Services effectively is an imperative for any business -
and as volumes increase, the task becomes tougher. This demands an
outsourcing partner who can deliver enhanced value to your customers
and has the ability to scale with your growing needs.
At Go4Customer we have one clear goal - to ensure customer delight at
the end of each interaction. We believe in optimizing each customer
contact to deliver value to both the end-customer (in terms of delight
& satisfaction) and the client in terms of business value.
Today's consumer is more demanding than ever. In the global
marketplace, 24 hour x 7 days a week service is often expected.
Providing additional channels of communication for customer contact is
essential in establishing the credibility of your operation.
Go4Customer call center services allow your doors to never
close. We’ll be there to greet your customers when you're not.
Go4Customer web enabled call center agents can answer customer
concerns, take orders, or simply answer questions about your products
or services on a 24/7/365 basis. This means customers can access
information and, most importantly, make purchase decisions at their
convenience. The bottom line is that live call center services
are critical in maximizing the sales generated by any direct marketing
or online initiative.
Go4Customer currently operates call centers in India dedicated to
servicing our clients across the Globe. Go4Customer’s Call Center
Services are categorized into three broad practices that serve
different industry verticals. Our call center services include
Voice Support Services, Email Support Services, and Chat Support
Services.
In our Voice based Call center services we expertise both on
Inbound and Outbound Call Center Services. Inbound Call
Center Services include order taking, Help Desk services, overflow
call management, Customer support Services, and Technical Support
Services.
Our Inbound services details hereunder:
Customer Support Services
Our customer service offerings create a virtual customer service
center to manage customer concerns and queries through multiple
channels including voice, e-mail and chat on a 24/7 basis. Examples of
this include customers calling to check on their order status,
customers calling to check for information on products and services,
customers calling to verify their account status, customers calling to
check their reservation status etc.
Technical Support Services
Our technical support offerings include round-the-clock technical
support and problem resolution for computer hardware, software,
peripherals and Internet infrastructure manufacturing companies. These
include installation and product support, up & running support,
troubleshooting and Usage support. Examples of this service include
customers calling to resolve a problem with their home PC, customers
calling to understand how to dial up to their ISP, customers calling
to understand how to use their web hosting accounts, customers calling
with a problem with their software or hardware.
Help-desk Services
Our help-desk services provide technical problem resolution and
support for corporate employees. Examples of this service include
level 1 and 2 multi-channel support across a wide range of shrink
wrapped and LOB applications, system problem resolutions related to
desktop, notebooks, OS, shrink-wrapped products, connectivity etc.,
office productivity tools support including browsers and mail, new
service requests, product usage queries, IT operational issues,
routing specific requests to designated contacts and remote
diagnostics (password reset, desktop control).
The Outbound Call Center Services
Powered by a responsive and highly motivated team of call center
professionals, Go4Customer offers a wide array of outbound
telemarketing services – enabling companies to generate leads and
acquire new customers. Our extensive experience in outbound call
center services, combined with technological solutions, quality
assurance programmes and commitment to customer service excellence has
helped many well-known Fortune 500 companies achieve optimum results
from their direct marketing efforts. Outsourcing your outbound call
center services and telemarketing process to Go4Customer in India
will also be cost effective, as we track customer value against the
acquisition cost and come up with solutions to improve the quality of
your sales processes. Furthermore, we will help you gather critical
market intelligence for enhancing customer support and strategizing
business moves.
Whether you are targeting the business-to-consumer (B2C) market or
want to explore the business-to-business (B2B) segment, experienced
call center professionals at Go4Customer will focus on the unique
requirements of each client and come up with suitable solutions. The
primary focus of our outbound telemarketing call center services
is product sales and value-added sales cycle management. A thorough
understanding of your business/industry and target market, proposition
and timing, makes the outbound call center services at
Go4Customer, India, most effective. Once you identify existing or
potential customers, well-trained associates atGo4Customer initiate
contacts and help you meet acquisition goals. Our outbound
telemarketing/call center services rigorously adhere to a highly
result-oriented and cost-efficient production and management process,
allowing us to meet and exceed customer expectations every time.
Outbound Call Centre services:
• Lead generation
• Customer acquisition and retention campaign
• Verification
• Database enhancement and management
• Debt Collection
• Market Research Call Center Services
Industry Verticals
Go4Customer provides a wide range of outbound call center services
across a number of industry verticals such as credit card, direct
marketing, telecom, directory assistance, e-commerce & retail and
manufacturing. A leader in the Indian BPO/call center industry, the
company has served some of the most prestigious corporations across
the globe and helped them achieve business goals. Go4Customer has
substantial experience in the credit card industry and we have
rendered outbound voice support services to various companies in the
USA. Go4Customer has also done data verification for the large
security company in the USA. Our outbound call center services
are customized according to clients’ requirements and follow a
structured process flow for consistent service delivery and quality
monitoring
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