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Technical Help Desk Outsourcing

Address your customer’s queries instantly with our technical support services

Overview

Get real-time technical help desk outsourcing services and improve your overall end-user experience. We understand your dynamic business requirements and use pre-defined call scripts and procedures to instantaneously resolve all incidents. Our well-qualified professionals promptly address and resolve all technical glitches faced by your customers.

Technical help desk services

Supported by a team of experienced tech support executives, we guarantee industry level SLAs. Our team helps you in quickly identifying, analyzing and troubleshooting software, hardware and other network-related concerns. We aim at enhancing your customer experience by delivering quality services to your esteemed clients.

We use the best hardware, technology, and applications that make us stand apart in the industry:

Servers

  • Free BSD Set-up
  • Support Windows NT and Windows 2000 Servers
  • Best-in-class Mail Servers like Postfix, Qmail, Imail Server, and Sendmail
  • Easy installation of LINUX servers including Debian, Red Hat, Calderra, Mandrake, and Suse
  • Sun Solaris
  • Robust Apache, FTP Servers, IIS

Software

  • We use almost all the versions of Microsoft Office, Outlook & Outlook Express
  • Support Microsoft Media Player and Microsoft Encarta
  • Integrate Microsoft Internet Explorer & NetMeeting
  • Microsoft Visio/ Works and various database (Oracle) software for flawless Inbound Technical Support
  • Adobe Acrobat Reader & Macromedia Flash Player installed on all the systems
  • Adeptly use Eudora Mail & Netscape Communicator for effective communication flow
  • Our systems’ support RealPlayer/ Macromedia Shockwave Player/ Nero Burning/ Roxio Easy CD/DVD Creator
  • Symantec WinFax Pro and Sybase

Networking Devices

  • Uninterrupted connectivity through DSL/cable modem
  • Robust Dial -up modems from top-notch brands
  • Performance-driven Ethernet cards & adapters
  • Up to 10/100 mbps speed
  • Best-in-class wireless network components
  • Exceptional 802.11x Wi-Fi connectivity

Operating Systems

  • All the editions of Windows Vista
  • Windows XP Home & Windows Millennium Supported
  • Windows 2000/XP Professional, Windows 98 First & Second Editions
  • Support Sun Solaris

Hardware

  • Branded Desktops & Laptops
  • Superior Video Cards/Sound Cards/Ethernet Cards
  • Internal CD & DVD Writers/ Readers/ IDE Hard Drives

Peripherals

  • External CD/DVD ROM and Writer
  • Support all the Printers/ Scanners including Laser & Multifunctional Printers
  • High performance Speakers, Mp3 players, and Digital Camera
  • Zip Drives

Why Go4customer?

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