At Go4Customer we believe a Call recording solution should be simple, effective and affordable. It must be implemented without disrupting current operations and be scalable to grow with the needs of the customer and their Q/A program. The solution must provide powerful tools to measure and track individual performance, and empower managers, supervisors, Q/A personnel and the agents themselves to increase productivity. Finally, and most importantly, we believe the solution must deliver a return on investment. By examining agents via recording, evaluating agents via scoring and educating agents via targeted training, you will evolve the overall excellence of your contact center and yield a return on investment.

Features

  • Records your conversation directly to your computer’s hard disk with a single push of button
  • Records conversations as standard Windows sound files (wav files)
  • You can configure the Call Recording machine with a maximum recording time
  • Two modes (Manual and Automatic) are supported
  • Plays recorded conversations through sound card on speakers
  • In Manual mode the user is required to press a button to start recording as and when required.
  • In Automatic Mode automatically starts recording conversation.

Download our Call Recorder Solution Brochure (465 kb)

 
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