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Cyber Futuristics is Microsoft Gold Certified Partner
Cyber Futuristics India Private Limited recently added another feather in its cap when it attained the Gold Certified Partner status in the Microsoft Partner Program. Heading the Operations of this top-rated IT and ITES outsourcing services provider from India, Chief Operating Officer, Sandeep Sharma said, that "this partnership recognition would position us as a trusted technical support advisor for companies with long-term strategic technology plans".

Describing it as a pleasing achievement, CEO Anuj Bairathi expressed that, “as part of the Microsoft Gold Accreditation, we would obtain a rich set of technology benefits helping us extend positive customer experience in the channel.

In addition to leveraging on the competitive advantage on the marketplace, the Microsoft Gold status would help Cyber Futuristics in delivering compelling business solutions to all its clients.

Altitude Dialer introduced in Go4Customer
Go4Customer, in a strategic technological leap, joined hands with Altitude Software to exploit the complete suite of contact center modules. Altitude Software is a global call center solutions vendor with a partner network spread across the world. Altitude Software is an undisputed leader when it comes to providing multi-functional dialers for contact center operations. The Unified Customer Interface (uCI) of Altitude is a total suite of modules for fax, voice, email and Web-based customer interactions integrating cumulatively with Default Routing, Intelligent Routing, Business Routing and Virtual Routing. Using Altitude Unified Dialer, there is no need for manual dialing or for time consuming number searches. Agents no longer need to manage unsuccessful responses such as busy, no answer, fax, answering machines, etc. An appropriate screen is automatically delivered to the agent's desktop, providing multiple functionalities, including a soft-telephone capable of handling all telephony operations, guiding script as well as a full customer interaction history. Recognized for its leadership in outsourced customer interactions, Altitude would improve the overall productivity and efficiency of Go4Customer’s contact center agents. With the introduction of the award-winning Altitude Unified Dialer, a large number of customers can now be contacted within a short period of time. Altitude Unified Dialer leverages customer information to determine the best time and the most economic way to make a successful contact. The process takes into consideration available human resources and compliance with applicable legislation. The deployment of Altitude solutions is an outstanding opportunity to create value as we gear up to enhance our capabilities substantively, said CEO of Go4Customer, Anuj Bairathi.

Noida Facility Starts Operations
Go4Customer, the BPO arm of the IT services major, Cyber Futuristics started a new operations center in the Special Economic Zone region in Noida. The new facility houses a voice and data- enabled 500-seater set up to help fuel the companys continued expansion. This is the 2nd state-of-the-art center in India after Jaipur. Noida is a large business hub in the National Capital Region of India vibrant with several business opportunities. The Noida facility renders Go4Customer capable of scaling up its strength to 1200 seater on a short notice. Through this new facility Go4Customer extends sales, tech support, and consumer services to the clients, enabling seamless delivery of work on a 24X7 basis. We are excited about our expansion in Noida and look forward to building on our capabilities, said an elated CEO, Anuj Bairathi. Mr. Bairathi added that there are several factors which prompted Go4Customer to set up a new facility at NSEZ-Noida-a well-developed infrastructure, a large and qualified talent pool and attractive SEZ benefits. The new centre has state-of-the-art facility in all respects and has the capacity of 500 work stations. Go4Customer COO, Sandeep Sharma said, "The BPO sector in India is going through a boom phase. He added,Our pipelines have also been growing on a daily basis and that is why we decided to go in for a new facility.

Cyber Futuristics becomes Microsoft Certified Partner
Cyber Futuristics (India) Pvt, Ltd, a leader in producing Web-based utility applications for data management and ecommerce, today announced it has earned certified partner status in Microsoft Corporation’s Partner Program in recognition of Cyber Futuristics expertise and total impact in the technology marketplace.

As a Microsoft Certified Partner, Cyber Futuristics gains access to a rich set of resources designed to help the company build revenues, marketplace prominence and sales momentum while increasing market impact.

“Becoming a Microsoft Certified Partner enables us to grow our business to the next level,” said Anuj Bairathi, CEO of Cyber Futuristics. “The requirements to become a Microsoft Certified Partner are substantial, but the attached benefits to our shareholders and customers are even greater. We are excited about the significant new opportunities that now exist for us to generate greater visibility, capture new customers and increase revenues, opined Mr. Bairathi.

Fulfilling stringent qualification requirements, Microsoft Certified Partners are independent companies that provide the highest levels of technical expertise, hands-on skills and strategic thinking. Certified Partners are provided with software licensing, training, technical support, marketing tools, and other services designed to improve operations and customer satisfaction, and to deliver the best customer experience.

On the occasion, Mr. Sandeep Sharma, COO of the company, remarked, “We are extremely pleased to have earned certified status in the Microsoft Partner Program. The certified status allows us to clearly promote our expertise and relationship with Microsoft to our customers. "The benefits provided through our certified membership will allow us to continue to augment the offerings that we provide for customers."

Cyber Futuristics designated as Microsoft Small Business Specialist
Cyber Futuristics (India) Pvt. Ltd. announced that it has been designated a Microsoft Small Business Specialist. Its newfound, special status with Microsoft signifies that Cyber Futuristics (India) Pvt. Ltd is a company that can serve as an expert technology partner for small businesses, with special understanding of their particular needs, as well as solutions that support their business objectives.

“The Cyber Futuristics fraternity is extremely pleased with its new status as a new Small Business Specialist,” said Sandeep Sharma, the Chief Operating Officer of the organization. He added that, “This special designation allows us to effectively promote ourselves to customers as having proven expertise in delivering high-value, software solutions for small businesses”.

The new identity also affords Cyber Futuristics, a rich set of benefits from Microsoft, including access to training specifically designed for the small-business industry, small-business marketing materials for re-use, special partner offers, and the ability to use the Small Business Specialist logo in marketing materials, which can help give the company a competitive advantage in the marketplace.

Mr. Sharma informed that Company also shared his plans to start a new facility at Noida in coming months.

Go4Customer Expands Board
Go4Customer expanded its Board of Directors with the appointment of Gary Barlow, as Director. Mr. Barlow has more than 15 years of experience in financial management consultancy at the UK, and has worked with various leading companies worldwide.