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Technical Help Desk

Overview

A technical help desk can help you to reduce operational as well as infrastructures costs and at the same time increase the revenue, enhance operational efficiencies and support you in concentrating more on the core functions of your company.

Our Services and Their Features

Go4Customer Call Center India has a team of Microsoft Certified professionals who can help you in identifying, analyzing and troubleshooting various software, hardware, networking related issues. Our expertise ranges across products in the Desktop, Internet, Server and Networking Domains besides other support areas, we keep customer satisfaction on priority.

The technologies, applications and Hardware supported by our Inbound Technical Support are as follows:


Operating Systems:
Windows Vista (all editions)
Windows XP Home
Windows Millennium
Windows 2000 Professional
Windows 98 Second Edition
Windows 98 First Edition
Windows XP Professional
Sun Solaris

Servers
Free BSD
LINUX (Red Hat, Mandrake, Debian, Suse, Calderra)
Windows NT/2000 Servers
Mail Servers (Sendmail, Qmail, Postfix, Imail Server)
FTP Servers, IIS, Apache

Softwares
Microsoft Office
Microsoft Outlook
Microsoft Encarta
Microsoft Outlook Express
Microsoft Media Player
Microsoft Works
Microsoft Internet Explorer
Microsoft Visio
Microsoft NetMeeting
Adobe Acrobat Reader
Eudora Mail
Macromedia Shockwave Player
Macromedia Flash Player
Netscape Communicator
Nero Burning
RealPlayer
Roxio Easy CD/DVD Creator
Symantec WinFax Pro

Database Softwares
Oracle
DB2
Sybase

Hardwares
Desktops
Laptops
Sound Cards
Video Cards
Ethernet Cards
Internal CD/DVD Writers
Internal CD/DVD Readers
Internal IDE Hard Drives

Networking Devices:
DSL/cable modem connectivity
Dial –up modems
Ethernet cards and adapter
10/100 mbps
Wireless network components
802.11x (Wi-Fi), connectivity only

Peripherals
External CD/DVD ROM
External CD/DVD Writer
Printers
Laser Printers
Multifunctional Printers
Scanners
Zip Drives
Mp3 player Help and Support
Digital Camera Help and Support
Speakers

Why Go4customer?

  • Our Technical Help Desk Team renders after-hours support 365 days and even escalate calls to your company workforce, in case it is required.
  • Quality is always retained as a key ingredient in all our services.
  • Our technicians are well-versed with all kinds of issues related to software, hardware as well as networking.

Dynamic support for all your inbound communications through our specialized inbound call center. You can trust us; our experienced professionals know just how to deal with your customers.


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In order to properly manage the IT infrastructure and operations of any organization, it is always desirable to have a strong Technical Support Services team which is responsive, alert and knowledgeable in solving all types of technical problems. If the Technical Support Helpdesk is not able to provide the desired solutions which works, then the entire operations of your company may have adverse effects on profitability of your organization. Additionally, the technical team should be able to proactively analyze and detect the loopholes in IT infrastructure and security and provide the solutions.

Go4Customer can offer world class Technical Support Services through its offshore Call Centers in India for your organization. We have Microsoft Certified IT experts, having comprehensive experience and expertise of solving all IT related queries and problems. We can provide you top notch services in areas like networking, operating systems, servers, web-servers, FTP and database. Besides these, our professional Remote Technical Support Service engineers can resolve all queries related to software installations and trouble shooting. We have the most impressive track record of managing IT related assistance and queries in the most satisfactory and professional manner. We have an impressive list of clientele which includes some of the biggest enterprises and organization from all around the globe.