Job Description :
The incumbent would be responsible for:

- Managing a team of 15 20 Telemarketing Executives for a Sales (Outbound) process.
- Implementing required measures for team improvement.
- Mentoring the new / junior members in the team.
- Assisting in the development of a feedback mechanism, in order to improve service quality.

Desired Profile:
The incumbent must have:

- Excellent communication and man-management skills.
- Excellent capabilities in Selling.
- Flair to Sell
- Excellent customer and client relationship skills.
- Excellent convincing power.
- Capability of taking initiatives, along with ownership and leadership qualities.
- Ability to operate under stress and demanding expectations.
- Should be comfortable working in shifts in a 24 x 7 work environment.

Experience: 2 years - 5 years, with at least 1+ year as a Team Leader.

Industry Type: CRM / IT Enabled Services / BPO / Medical Transcription

Functional Area: ITES / BPO / KPO / Customer Service / Operations

Compensation: Best in the industry