With the explosion of companies offering products and services for sale on the Internet, there are now several ways in which a customer contact center can assist the web user with 'live' customer service as they order, request product information or simply browse.

Customer Support Executives can finish a customer's incomplete order, suggest complementary products and services to those already ordered, complete final credit card transactions by telephone, guide customers through the process of completing an order, or help them find a desired location within a web site.

The advantages of web enabled customer interaction are numerous:

Convenience: Customers from any where in the world can be assisted by our representative, without disconnecting from the Internet.

Services provide by Go4Customer CSEs through web are:

Customer Acquiring Services

Prospecting
Campaign management
Lead generation and fulfillment

Customer Care

Trouble shooting
Technical Support

Help Desk Management

All the above services are available across all channels email, chat and message.

Customer Acquiring Services

It is impossible for any business to survive without a continuous flow of new sales leads.

However, restrictions on fund allocation for marketing has made the cost of obtaining each lead crucial. It is very important that finally how much value is being derived by each sale. Professionally managed contact center could be a vital tool for customer procurement.

Go4Customer’s customer procurement services include:

• Prospecting

• Campaign management

• Lead generation and fulfillment.

In coordination with our clients' sales objectives, we put into practice and accomplish marketing campaigns using multi-channel communications in synchronization with advertising and promotional sales programs.

By tracking customer value over time against the cost of acquisition, we help our clients improve the quality and value of new customers while reducing the total cost of procurement.

Go4Custoer’s eCRM solutions capitalize on each customer contact, allowing each customer to analyze its customer database for more sophisticated targeting in future sales campaigns.

Different offers and approaches can easily be tested. By tracking customer value over time against the cost of acquisition, it is possible to steadily improve the quality of new customers while reducing the cost of winning them.

Customer Care

Focused on enhancing the customer experience, our customer care services range from utilizing self-service products for frequently asked questions, to using web chat sessions for complex installation problems, to employing highly trained technicians for product support.

We specialize in the design and delivery of complex, multi-channel solutions, including the use of cost competitive offshore locations. We act as the voice of the customer to our clients, providing valuable, real-time feedback on new products or campaigns.

Help desk Management

Our Helpdesk Services offers your organization a unique blend of proven support methodology and services customized to your environment. Go4Customer offers to set-up and manage technical helpdesks for internal as well as external users for the client. The help-desks are operated by high quality technical resources and operate 24 hours a day, 7 days a week. Our rapid response, senior level support and state-of-the-art call management system enable a complete Helpdesk solution specifically designed for your organization.


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Download our Web Enabled Services Brochure (197 kb)