The service of answering telephone is spreading at a very fast pace. It is a great service in many industries today. With the increasing needs and wants of the market, inbound call center services are emerging rapidly in most of the countries.
But the question which arises here is What exactly does an inbound call center do?
The first and foremost task of an inbound call center is to accept the calls made by the customers. Here the telephone agents or customer care executives answer the calls for a specific business and also provides valuable information related to the questions of the customers. Feedback or complaints about a product or service are also received by these agents in an inbound call center. Customers also call to inquire about different products and services offered by the company.
Customer service is a very important part of a business. It boosts the image of an enterprise and it also retains the happiness of the customers.
Some more services provided by most of the inbound call centers are directory inquiry, order taking, bills inquiry etc. Customers sometimes may call you to request for some factual information required related to a particular product or for help desk services and technical support.
Businessmen pay per-hour or per-minute to the inbound call center for the services rendered by them. The payment varies from company to company, depending on numerous factors. The verified and confirmed quality of the calls should be considered since more well established call centers will surely demand more money. A setup amount is also required which generally costs up to four lakh rupees.
With these responsibilities in hand, inbound call center needs to maintain proficient and highly-trained executives to handle the calls. It is similar to have a personal expert receptionist at a lower cost and delivering better service.