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What are Outbound Calls and what is the Strategy for its Success?

Posted by Prachi Priya on Jun 27, 2019 12:56:03 pm
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Starting with the definition, outbound calls or outbound call center services cater to team up a group of agents that make outgoing calls to the potential customers that the company feels exist even today. This process uses the latest technology for ... Read more>>

Is Automation the Soul of Outsourcing? An Analysis!

Posted by Prachi Priya on Jun 14, 2019 02:47:10 pm
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We have observed for decades that business process outsourcing has always been a routine for every organizations’ effective performance. However, with a paradigm shift in business routine and tenure, RPA (Robotic Process Automation) took over t... Read more>>

Why Would You Like To Outsource Work in India

Posted by Admin on Feb 17, 2015 12:07:14 pm
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In a recent listing of world's top outsourcing destinations, Indian cities have received four out of top five spots, with Bangalore at the top (Tholons Top 100 Outsourcing Destinations Rankings report,). The aforementioned information itself supp... Read more>>

BPO Companies Improve Business Outcomes

Posted by Sanjay Poddar on Feb 17, 2015 11:52:33 am
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Outsourcing is often linked heavily with cost reduction and in this stiff competitive marketplace the need for cost reduction is as strong as ever. However, the current challenges for organizations are well ahead of cost reduction as organizations fo... Read more>>

Achieving Logistics Optimization Through BPO Ecosystem

Posted by Varsha Bhagchandani on Feb 17, 2015 10:18:29 am
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The logistics industry has witnessed significant changes over the last few years. It is under continuous pressure to reduce its operating costs. Accordingly, organizations are striving to find means to improve resource allocation & utilization, bring... Read more>>

Customer Retention Metrics A Deep Insight Into Relationship Marketing

Posted by Varsha Bhagchandani on Feb 17, 2015 10:15:01 am
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The economics of customer retention is mainly based on generating synergies between an organization and its consumers. The strategy enables a business to make better decisions by increasing user alignment with its products and services.  Acco... Read more>>

20 Years of Call Center Industry: Then and Now

Posted by Admin on Dec 01, 2014 06:32:23 pm
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For decades, companies located in the US and other European countries have been tapping on the potential of business process outsourcing (BPO). Previously these organizations delegated or contracted out their back office operations to outsourcing uni... Read more>>

Customers Involvement in Digital Era

Posted by Admin on Nov 21, 2014 09:42:57 am
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Days were gone when customers used to go out for shopping and stand in the queue for long hours. These days, smart consumers prefer sitting at their home comfort and shop online. They can shop anything and everything from an internet enabled device. ... Read more>>

Is Value-driven Pricing Model Here to Stay?

Posted by Varsha Bhagchandani on Oct 30, 2014 06:22:34 pm
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In this competitive landscape, enterprises are striving to map faster growth with cost effectiveness. For years, buyers and service providers have engaged in the conventional outsourcing models. Though, these models are safe, they consume relatively ... Read more>>

Call Centers In India Driving Business Operations

Posted by Varsha Bhagchandani on Oct 28, 2014 06:50:02 pm
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Indian ITES/BPO industry has been globally accepted as a leading outsourcing destination for more than three decades now. Since its inception in the early 1980’s, the industry so far has witnessed two inflection points viz. Y2K & DotCom bubble.... Read more>>

Procurement Outsourcing Strategy For Greater Competitiveness

Posted by Varsha Bhagchandani on Oct 17, 2014 12:21:05 pm
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In the quest of achieving greater business value, organizations across the globe are shifting their focus to business process outsourcing services. This will facilitate enterprises to streamline their non-core functions as well as maximize operationa... Read more>>

Travel and Hospitality Industry Leveraging BPO Services

Posted by Varsha Bhagchandani on Oct 10, 2014 05:45:31 pm
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In this fast-paced global economy, the foremost objective of every firm is to create more value while maximizing sales and revenue. Transactional cost and value chain framework are the two key management structures that enable businesses to develop i... Read more>>

Indian BPO and its Strategic Impact on Enterprises

Posted by Geetanjali Mukherjee on Sep 03, 2014 06:46:55 pm
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All of us know that business process outsourcing (BPO) is a longstanding management strategy. Lately it has been receiving amplified interests especially in India. This is because Indian BPO companies have been able to generate a potential economic a... Read more>>

Data Analytics in BPO: Unlocking Customer Behavior

Posted by Varsha Bhagchandani on Aug 19, 2014 06:34:58 pm
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BPO industry, in the recent years, has heralded an innovative new approach of providing better services to its clients by delivering a less complicated basket of offerings, such as business analytics, IT infrastructure and applications, and business ... Read more>>

Social Media Platform: Creating a New Wave in Business Process Outsourcing

Posted by Varsha Bhagchandani on Aug 08, 2014 05:22:38 pm
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As the companies are striving to optimize their business by gaining customer insights, social media strategies are becoming instrumental for their success. Smarter businesses often recuperate demand with supply by continuously replenishing the inform... Read more>>

Insights into the Analytics of BPO Industry

Posted by Varsha Bhagchandani on Jul 31, 2014 05:39:49 pm
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Data analytics mainly refers to analyzing information by using quantitative and qualitative methods and practices. It is used for enhancing business performance and revenues. By using this technique, information is extracted and classified to identif... Read more>>

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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