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Perils faced by Call Center Industry in India

Posted by Prachi Priya on Aug 05, 2019 04:26:03 pm
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The call center industry has gone through drastic changes in recent times. Many customer support firms implemented new technologies for better customer satisfaction. However, some potential threats are still the same for the call center industry. Mor... Read more>>

What are Outbound Calls and what is the Strategy for its Success?

Posted by Prachi Priya on Jun 27, 2019 12:56:03 pm
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Starting with the definition, outbound calls or outbound call center services cater to team up a group of agents that make outgoing calls to the potential customers that the company feels exist even today. This process uses the latest technology for ... Read more>>

Things Call Center Agents Should Avoid Saying

Posted by Prachi Priya on May 23, 2019 12:07:17 pm
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Outsourcing call center services, there are various do’s and don’ts that companies may not be aware of. However, many organizations do have this question regarding the potential necessities to keep in mind with things to avoid! Well, talk... Read more>>

A Vista on Call Center Best Practices

Posted by Shashvat on Dec 20, 2018 02:08:15 pm
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Customers have been riding the success wagon for businesses from more than a decade now. With digitalization ferociously tapping every possible medium for businesses, customers experience holds more significance than ever. As per a research, customer... Read more>>

How to Achieve Incredible Results in Your Company by Improving The Business Processes of Your Call Center

Posted by Admin on Oct 30, 2017 02:26:45 pm
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As a business owner, a call center is critical for your company. This is because it’s one of the few strategic ways to engage with your customers, get their feedback, know their pains and improve on your business processes. Surprisingly, ... Read more>>

Outbound Call Centers Help Enhance Productivity

Posted by Admin on Sep 21, 2015 10:43:03 am
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The service provision of an organization is an empirical determinant in influencing its growth and success in the commercial domain. While it is important that the service provision structure is designed to cater to the exact needs and specifications... Read more>>

How Businesses Can Leverage Call Center Outsourcing Services?

Posted by Neeti Patial on Apr 30, 2015 11:21:43 am
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Lately, there has been tremendous upsurge in call center outsourcing services amid top worldwide companies in Europe and USA. Rapidly growing market competition and varying consumer demand is impelling them to outsource their key business operations ... Read more>>

Best Way to Enhance Business Profitability through Lead Generation

Posted by Arijit Mukherjee on Feb 20, 2015 12:08:26 pm
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Call centers provide proven solutions to several organizations. Lead generation is one of the hyped solutions being offered by the call centers across the globe. Many organizations are still in the dark regarding this call center service. Let’s... Read more>>

Approach To Adopt For Overshadowing Call Center Challenges

Posted by Admin on Feb 17, 2015 12:22:24 pm
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In this business economy scenario, the success of any contact center is directly proportional to the people they employ and provide them requisite tools and knowledge. There is no denying the fact that a contact center represents the face of a compan... Read more>>

Call Centers Promote Your Services And Products:

Posted by Arijit Mukherjee on Feb 17, 2015 10:32:15 am
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These days, businesses can't rely on internal people for promoting the products and services. Businesses need to take professional assistance from the experts and thus organizations contact call center in India. In India there are several call ce... Read more>>

Outsourcing Services Complement Indian Business Landscape

Posted by Varsha Bhagchandani on Feb 17, 2015 10:03:49 am
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In the last few years, business process outsourcing has carved its place as a leading provider of customer support services. Call center in India is helping businesses to harness their potential by streamlining their back-end operations. According... Read more>>

Telemarketing Service : An Effective Marketing Tool

Posted by Varsha Bhagchandani on Feb 17, 2015 09:24:40 am
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Telemarketing services are increasingly gaining popularity as the businesses are looking for ways to gain a competitive edge in the industry. The tool helps companies to reach new customers as well as maintain healthy relations with the existing cust... Read more>>

BPO Models : Driving Sustainable Business Values

Posted by Varsha Bhagchandani on Feb 17, 2015 09:12:15 am
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The outsourcing industry has experienced multiple inflection points over the years. In the initial years, cost advantage was the main driving force for the companies to outsource their non-core business operations to the call centers. With time, the ... Read more>>

Rural India : Next Destination For BPOs?

Posted by Varsha Bhagchandani on Feb 17, 2015 09:09:54 am
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BPO industry has become the face of globalized India. It continues to be one of the leading offshoring destinations for the IT BPO services. According to the latest statistics from Business & Economy, India accounts for about 60% of the total offshor... Read more>>

Call Center Outsourcing Helps to Generate Revenues for Client Companies

Posted by Sanjay Poddar on Nov 28, 2014 10:57:51 am
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Consumers’ expectations keep on changing every now and then. Self-service optimization, advanced communication mediums and personalized experiences and lucrative offers are what every customer expect. Perceiving the evolving expectations of con... Read more>>

Role of BPOs in Strengthening Customer Interaction

Posted by Admin on Nov 25, 2014 01:27:49 pm
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Enterprises in an attempt to gain competitive edge over their counterparts are differentiating their offerings in line with the customer tastes and preferences. In this light, BPO Services has played a vital role. By tapping on the potential of ou... Read more>>

Customers Involvement in Digital Era

Posted by Admin on Nov 21, 2014 09:42:57 am
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Days were gone when customers used to go out for shopping and stand in the queue for long hours. These days, smart consumers prefer sitting at their home comfort and shop online. They can shop anything and everything from an internet enabled device. ... Read more>>

Insurance industry Leveraging Outsourcing Solutions

Posted by Neeti Patial on Nov 14, 2014 12:41:58 pm
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In today’s highly complex and volatile business environment, insurance industry across the globe is undergoing substantial change. This is triggered by the changing market drivers and regulatory norms. Accordingly, techno pundits are challengin... Read more>>

Things You Should Know Before Joining a Call Center!

Posted by Arijit Mukherjee on Nov 10, 2014 06:03:49 pm
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Communication and spontaneity are two basic requirements to work in a call center. A person who speaks well is the best choice for a business process outsourcing unit. He or she needs to speak with the flow, conviction and must have convincing skill.... Read more>>

Brief On Outbound Call Center Services

Posted by Arijit Mukherjee on Oct 20, 2014 05:55:43 pm
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An outbound call center is a workstation where certified customer executives make calls to the customers to preach about certain products and services. They play the role of mediators in between the customers and the organizations. So, people conside... Read more>>

Outbound Call Center Boosts Productivity and Ensures Positive Customer Experiences

Posted by Sanjay Poddar on Oct 18, 2014 06:29:08 pm
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Today’s business trend is quite reverse – power shifting from companies to customers. In fact, the trajectory of this trend continues to move forward. Technology may be the primary contributor for the transformation. Of late, there are mu... Read more>>

An Insight on a Call Center

Posted by Sanjay Poddar on Oct 13, 2014 01:07:44 pm
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Literally, a call center is referred to as the “front door” to a business and is the platform where businesses initiate customer interactions, which is an attempt to market their products and services. Despite exponential growth of Intern... Read more>>

Call Centers In India Have Evolved And Matured

Posted by Arijit Mukherjee on Oct 07, 2014 06:15:05 pm
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India is one of the countries which have seen emergence of call centers. According to businesses call centers in India have matured to present higher-end services which require judgment-based analysis and domain expertise. Gone those days when call c... Read more>>

Call Center in India Substantiates Business Growth

Posted by Sanjay Poddar on Sep 29, 2014 06:32:52 pm
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No doubt, businesses of all kinds are interested in sharing information about their products and services with existing and prospective customers. This helps them easily market their brands without increasing the cost of promotion. In recent times, t... Read more>>

How To Be A Frontrunner With Specialized Telemarketing Call Center Services

Posted by Geetanjali Mukherjee on Aug 25, 2014 12:16:23 pm
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Telesales and telemarketing services are specialized offerings for SMEs and other large sized firms. These are rendered by Indian call center companies. Interestingly, some of these companies do not charge their clients to leverage the expertise and ... Read more>>

BPOs Building Winning Relations With Customers

Posted by Varsha Bhagchandani on Aug 23, 2014 03:59:46 pm
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In this fast changing business environment, call center industry has emerged as the most important aspect for driving  economic growth. Companies that successfully outsource and offshore their non-core operations to the low-cost locations are ab... Read more>>

Preventing Fraudulent Activities In A Call Center

Posted by Varsha Bhagchandani on Aug 06, 2014 05:48:23 pm
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Those who claim that call centers are not really focused on security measures, but only wish to attract more and more clients to increase their revenues are guilty of their wishful thinking. As fraudsters are becoming more active, contact centers are... Read more>>

An insight into Call Center Outsourcing

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