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How AI Chatbots Are Modifying Customer Experience?

Posted by Gauri Mishra on Feb 14, 2019 10:24:59 am

INTRODUCTION Recall the last time you chatted with a customer service agent. Perhaps you might have complained regarding the incorrect delivery of an item in the order. There is a high possibility that the agent ... Read more>>

What does great Customer Service mean to you?

Posted by Shashvat on Dec 07, 2018 05:02:22 pm

What is great customer service to you? Is it offering prompt resolutions to customers’ requirements? Or is it meeting your business objectives? Or maybe something else? Through this blog, we are going to unfold the real trait of customer servic... Read more>>

Top 3 Performance Metrics For Better Service Level Agreement

Posted by Shashvat on Sep 20, 2014 04:13:58 pm

Customer service is one of the call center services that offers the solutions to the customers’ problems, queries, and complaints. Companies prefer to outsource these services rather than setting up an in-house premise for the same. The outsour... Read more>>

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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