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Having a horde of dexterous employees is one of the best practices that secure better business growth. It is because nimble employees always help to achieve business objectives owing to their experience and multitasking ability.
We, at Go4customer, always give undivided attention to customer service skills assessment as we are acquainted with the fact that evaluating skillsets is the key to bringing deft agents in customer support operations.
Our customer service recruiters always take the recruitment process seriously because they know a bad hire would negatively affect the quality of support service.
Do recruiters do background checks? Of course, we do have a separate background verification team at our disposal. During the pre-employment background screening process, we check every small information thoroughly to leave no stones unturned.
How to recruit for customer service operations? Here’re some ways Go4customer take!
At the present time, businesses running an in-house call center try to find an answer to one question: “How to recruit for customer service operations?” The primary reason behind this is they know that the delivery of quality support service depends on the number of competent agents available in customer care operations.
Here’re some customer service skills Go4customer checks to make a good hire:
‘Speak in such a way that others love to listen to you. Listen in such a way that others love to speak to you.’ — Zig Ziglar
Checking communication skills is the best possible answer to the question — “How to recruit for customer service operations?” It is because the delivery of splendid service experience is only possible if support agents know how to get involved in meaningful dialogue during customer interactions.
Go4customer, during the hiring process, not only checks potential customer service agents’ speaking skills but also assesses their listening ability. It goes without saying, good listening skills are more important than speaking capability as far as the delivery of impeccable customer service is concerned.
Besides checking communication skills, we also do technical support skills assessment with perfection so that intricate issues can be resolved appropriately and quickly during customer service interactions.
Dealing with skeptical customers has never been easy, as you have to explain the same thing multiple times during support interactions. Sounds awkward? Actually, it is. In the business world, however, catering to customer needs perfectly is deemed as the success mantra. Hence, you have to give a satisfactory answer, no matter how many times customers have asked the same question.
Thus, our customer service recruiters check the patience level of prospective agents during the interview process by asking questions like ‘What will you do after assisting a customer 4 to 5 times regarding the same problem?’ Owing to such selective hiring assessments, Go4customer often succeed in getting adroit support agents on board.
During customer service skills assessment, we check agents’ promptitude. It is significant because whenever customers initiate a support interaction, they want agents to solve issues promptly. However, when agents take more than enough time during support interactions, this sends a wrong message that they aren’t able to solve issues. As a negative aftereffect, bad reviews take place and put the brand image at jeopardy.
That’s why Go4customer appoints those agents who are familiar with the technology like CRM system so that swift and pertinent resolutions could be delivered during customer service interactions. Hence, if you are a business owner and want to deliver prodigious solutions during customer interactions swiftly, join hands with Go4customer right away!
At the present time, Go4customer is the prime choice of those enterprises that consider brand care their first priority. We have been rendering services for more than a decade, therefore, we know how to keep clients’ brand image spick and span.
We have a team of customer service recruiters that solely focusses on improving the quality of hire. By virtue of such determination, we deliver immaculate solutions during support interactions. Thus, if there’s a wish to keep the customer base bolstered, brands should join forces with Go4customer!
Have some queries regarding our services? Tap at this link email@example.com and get relevant answers in no time.