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Glossary

What is Agent availability?

Agent availability is the amount of time that agents are available and waiting to take customer calls. It is usually expressed in terms of a percentage. The professionals of the call center handle both incoming and outgoing customer calls in relation to business. Agents adroitly handle account inquiries, customer complaints or support issues. Other names of outsourced call center representatives are customer service representative (CSR), telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Rating and Reviews – Call Center Go4customer.com is rated 4.7/5 in 19 reviews on Sitejabber.com.
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