Glossary

What is Answer rate?

Answer rate is a key metric to understand the efficiency of a call center service. Answer rate is simply the number of calls answered in comparison to the number of calls received by the call center BPO. Business firms with higher answer rates are considered to be more effective because of less number of customers or callers being turned away. With the help of this technology, help desk outsourcing companies measure efficiency, performance, and degree of accessibility of their callers.

The service providers efficiently answer all incoming calls and maximize the flow of phone calls. Outbound call centers seek numerous measures and work on strategies to cut down the amount of standard customer waiting time and increase answering rate of the calls. It helps operations to perform in a more cost-effective manner than ever. Interactive voice response (IVR) solutions have evolved tremendously over the years. Customers see it as a great way to save time and move at their own speed. It is important to invest in the latest IVR solutions at the best results.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

Blogs

Tips to Reduce Cyber Crime in Inbound Call Center

Business security is always supreme and every organization takes it very seriously. The potential risks that a business faces arise from the in-house industry practices and to avoid these threats, it ....

Ways Service Desk and Help Desk Services Support Business

“Outsourcing was the bogeyman of the '90s. Protectionists portrayed it as an evil that would take American jobs away. Yes, some jobs did go offshore as people feared, but it made t....

Please fill with your details

Business Process Services

Customer Interactivity

Digital & Social Marketing

What is Answer rate?

Resource Library

An insight into Call Center Outsourcing

BSNL Augmented Business Performances with Go4customer

Getit infomedia optimized business performance with Go4customer.com

Blogs

Tips to Reduce Cyber Crime in Inbound Call Center

Ways Service Desk and Help Desk Services Support Business

Our Esteemed Clientele

Business Process Services

Customer Interactivity

Digital & Social Marketing

Grow withGo4customer

Business Process Services

Customer Interactivity

Digital & Social Marketing

What is Answer rate?

Related Questions

Resource Library

An insight into Call Center Outsourcing

BSNL Augmented Business Performances with Go4customer

Getit infomedia optimized business performance with Go4customer.com

Blogs

Tips to Reduce Cyber Crime in Inbound Call Center

Ways Service Desk and Help Desk Services Support Business

Our Esteemed Clientele

Grow with
Go4customer