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Glossary

What is Available State?

Available state is time during which the professionals of inbound call center are either signed in and waiting for customer calls to arrive, or performing after-call work or unavailable. Availability has a huge impact on the productivity and efficiency of your call center. When an agent log on or enters in an available mode, this means that they are in the state of receiving customer calls and resolving their queries.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

The Beacon to hire a competent Customer Service Call Center

When you decide that your business requires assistance in some particular task, what is your approach? Typically, business owners respond in two ways: They either decide to fix the problem on th....

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How AI Chatbots Are Modifying Customer Experience?

<p><span style="font-size:18px;"><span style="color:#000000;"><strong>INTRODUCTION</strong>&am....

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Rating and Reviews – Call Center Go4customer.com is rated 4.7/5 in 19 reviews on Sitejabber.com.
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