Average manned time is the amounts of time per reporting period call center agents are logged into the telephone system. It is the sum of all Position Manned times divided by the number of agent positions that had any manned time accumulated. An agent position is considered as manned when an agent logs into the telephone system, and continues to accumulate manned time until the agent engages the headset busy. Go4customer is a leading call center outsourcing service provider for call center in India. We have taken call center services at zenith.