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Balanced scorecard is a planning and management system that
is used by organizations to align business activities to the vision and
strategy of the organization, improve internal and external communications, and
monitor organization performance against defined strategic goals. The metrics for balanced scorecard were
developed by Dr. Robert Kaplan and David Norton as a performance measurement
framework that added strategic non-financial performance measures to
traditional financial metrics to give managers and executives a more balanced
view of organizational performance.
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TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.
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