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Glossary

What is a balanced scorecard?

Balanced scorecard is a planning and management system that is used by organizations to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against defined strategic goals. The metrics for balanced scorecard were developed by Dr. Robert Kaplan and David Norton as a performance measurement framework that added strategic non-financial performance measures to traditional financial metrics to give managers and executives a more balanced view of organizational performance.  

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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GetIt Infomedia is a leading digital supermarket in India

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Business security is always supreme and every organization takes it very seriously. The potential risks that a business faces arise from the in-house industry practices and to avoid these threats, it ....

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Ways Service Desk and Help Desk Services Support Business

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