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Glossary

What is Big data?

The term big data is relatively new describing any voluminous amount of structured, semi structured and unstructured data that has the potential to be mined for information. Big data gained importance in early 2000. But it is not only data that matters rather what organizations do with the data matters most. Big data helps in making strategic decision and better business moves.

Big data analytics helps in cost reduction, time reduction, smart decision making, and new product development, and enhanced customer experience.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Boosting Business Revenue with a Cloud-Based Call Center

Cloud-based call centers are the next generation. Heard this before? Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....

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Is it good to Outsource Inbound Customer Service?

Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....

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