A blended call center outsourcing is a business process outsourcing terminology to describe a process wherein agents handle both inbound and outbound calls. The objective of a blended call center services is to maximize resource utilization of available agents. An inbound call center might not receive calls all the time. In such a scenario, when agents are free their productivity is utilized by engaging them in making outbound calls. Technology plays an important role in the success of a blended call center. At Go4customer, there is all you need to know about services provided by call center in India.