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Glossary

What is Brand reputation?

The reputation of a business firm helps in enhancing its business value. The reputation of the company entirely depends upon the public and their opinion about the company. An unfavorable brand reputation, however, will cause consumers to distrust your company and be hesitant about purchasing products/services offered. Any single mistake can damage your brand unfortunately diminishing the business value of the company.

Social media platforms have become one of the pivotal places for discussing freely about likes and dislikes. Customers are increasingly using these platforms to post their comments for or against the brand. Any bad comment can destroy the brand name and ultimately the reputation of the company. Thus, to take control about the brand reputation, it is very important for organizations to satisfy demands and expectations of customers, thereby enhancing their customer’s experience.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Boosting Business Revenue with a Cloud-Based Call Center

Cloud-based call centers are the next generation. Heard this before? Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....

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Is it good to Outsource Inbound Customer Service?

Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....

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