Get in touch

Please fill with your details

  • refresh
Glossary

What is Business Process Outsourcing?

Business Process Outsourcing is the process of outsourcing non-core business functions of an organization to a specialized third party vendor. The advancements in Information Technology in the past two decades led to a tremendous growth of this industry as it allowed services to be provided from remote locations at lesser costs. BPO services primarily include back office operations. These services are primarily divided into outbound services and inbound services. Outbound services include sales processes. Inbound services include customer support and technical support services. Owing to the success of the BPO industry model, in the past few years several high-end services have also been included in the scope of services. These include services like finance and accounting, legal process outsourcing, product development and design, healthcare services amongst others. 

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

Tips to Reduce Cyber Crime in Inbound Call Center

Business security is always supreme and every organization takes it very seriously. The potential risks that a business faces arise from the in-house industry practices and to avoid these threats, it ....

Read more>>

Ways Service Desk and Help Desk Services Support Business

“Outsourcing was the bogeyman of the '90s. Protectionists portrayed it as an evil that would take American jobs away. Yes, some jobs did go offshore as people feared, but it made t....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo