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Glossary

What is Business Process Outsourcing?

Business Process Outsourcing is the process of outsourcing non-core business functions of an organization to a specialized third party vendor. The advancements in Information Technology in the past two decades led to a tremendous growth of this industry as it allowed services to be provided from remote locations at lesser costs. BPO services primarily include back office operations. These services are primarily divided into outbound services and inbound services. Outbound services include sales processes. Inbound services include customer support and technical support services. Owing to the success of the BPO industry model, in the past few years several high-end services have also been included in the scope of services. These include services like finance and accounting, legal process outsourcing, product development and design, healthcare services amongst others. 

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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