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Glossary

What is Busy hour?

Busy hour refers to the total number of customer calls during the peak or busy hour to the b2b call center. The busy hour is defined as the peak one-hour period during the day when the largest volume of subscriber traffic (in terms of CPU, memory utilization, or IOPS) is handled by top call center outsourcing companies. It is uninterrupted period of 60 minutes for which the average intensity of traffic is maximum. It is said as busiest hour of the busiest day of the normal week, excluding holidays, weekends and special events.

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