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Glossary

What is Busy hour?

Busy hour refers to the total number of customer calls during the peak or busy hour. The busy hour is defined as the peak one-hour period during the day when the largest volume of subscriber traffic (in terms of CPU, memory utilization, or IOPS) is handled by a platform. It is uninterrupted period of 60 minutes for which the average intensity of traffic is maximum. It is said as busiest hour of the busiest day of the normal week, excluding holidays, weekends and special events.

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

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