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Glossary

What is a Chief Customer Officer?

A chief customer officer is a CXO level official in an organization and is entrusted with the leadership role for managing all customer related activities in an organization. Chief Customer Officer is a new role developed in recent years due to the growth of billion dollar global services organizations. Chief Customer Officers usually manage the customer and sales functions. However, roles and responsibilities will differ across organizations.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

The Beacon to hire a competent Customer Service Call Center

When you decide that your business requires assistance in some particular task, what is your approach? Typically, business owners respond in two ways: They either decide to fix the problem on th....

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How AI Chatbots Are Modifying Customer Experience?

<p><span style="font-size:18px;"><span style="color:#000000;"><strong>INTRODUCTION</strong>&am....

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