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Glossary

What is Call?

Call is a connection built over telephone network between the caller and customer. Call can be telephone calls, video calls, Web calls or any other type of communication through which you can easily get connected to customers. The agents of outsourced call center adroitly handle influx of customer calls thereby assisting them and resolving customer queries.

In call center terminology, the word ‘call’ is used in a much broader context. Call can be defined as an electronic interaction between a company/call center and a customer for the purpose of exchanging information. The call can be either inbound or outbound, voice call, email, live chat, IVR, or any type of electronic communication.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Micro Coaching: The Growing Trend!

Gartner “Effective coaching is the #1 driver of Contact Center Representative Performance!” A micro-coaching call center is a service where a supervisor coaches her/his agent....

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All you need to know about Global Call Center Outsourcing

<p>Talks on global call center outsourcing are rife and currently, the focus is on knowing its status, future predictions, and growth prospects. Amid talks on the effects of global &....

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Rating and Reviews – Call Center Go4customer.com is rated 4.7/5 in 19 reviews on Sitejabber.com.
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