call center services
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Glossary

What is call blending?

Call blending is a technology platform that allows call center agents to make both outbound and inbound calls with ease without having to manually change system controls or settings. It is an automatic system and provides ease of use to call center agents, saving precious time and ensuring maximum availability. In earlier call center platforms, managing inbound and outbound calls required the call center agents to manually change their system settings which consumed a lot of time. Call blending technology helps eliminate this process.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Boosting Business Revenue with a Cloud-Based Call Center

Cloud-based call centers are the next generation. Heard this before? Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....

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Is it good to Outsource Inbound Customer Service?

Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....

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Rating and Reviews – Call Center Go4customer.com is rated 4.7/5 in 19 reviews on Sitejabber.com.
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