call center services
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Glossary

What is call center outsourcing?

Call center outsourcing is the process of outsourcing tele-calling related activities of an organization to a specialized external third party vendor. Advancements in Information Technology in the past two decades has led to a tremendous growth of this industry as it allowed organizations to engage the services of third party vendors based at remote locations at lesser costs to fulfill their business call center needs. Call center services usually of two kinds - outbound and inbound services. Outbound services include sales processes. Inbound services include customer support and technical support services. Calls are attended by call center agents who are trained individual human resources. IN the past few years, may call centers have started automating certain parts of the calling process with Interactive Voice Response technology. Go4customer stands at a pedestal when it comes to providing services of call center in India.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Boosting Business Revenue with a Cloud-Based Call Center

Cloud-based call centers are the next generation. Heard this before? Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....

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Is it good to Outsource Inbound Customer Service?

Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....

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Rating and Reviews – Call Center Go4customer.com is rated 4.7/5 in 19 reviews on Sitejabber.com.
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