call center services
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Glossary

What is call center shrinkage?

Call center shrinkage is the amount of time call center outsourcing agents are not available on process floors to take calls. It could be due to multiple factors like absenteeism, sick leave, regular breaks, lunch, public holidays training amongst others. Call center shrinkage is an important element for the success of a call center. Every call center services providing company needs to have a certain minimum number of agents available at all times to ensure the efficient functioning of their processes. If there is are absentees then the process could get hampered and unable to deliver the required SLAs. As such, call center companies need to factor in call center shrinkages and hire accordingly. Go4customer is catering to the need of businesses to provide services of call center in India.

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An insight into Call Center Outsourcing

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Boosting Business Revenue with a Cloud-Based Call Center

Cloud-based call centers are the next generation. Heard this before? Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....

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Is it good to Outsource Inbound Customer Service?

Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....

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Rating and Reviews – Call Center Go4customer.com is rated 4.7/5 in 19 reviews on Sitejabber.com.
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