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Glossary

What is Call Detail Recording?

Call detail recording (CDR) is a feature of telephone system which collects data of every outgoing and incoming phone call and details of other telecommunication transaction. The record includes attributes of the call, such as time, duration, completion status, source number, and destination number. Call center outsourcing companies are increasingly incorporating this software as this gives accurate information about call origination, call destination, the date and time the call was started, the time it actually connected, and the time it ended.

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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