Call detail recording (CDR) is a feature of
telephone system which collects data of every outgoing and incoming phone call
and details of other telecommunication transaction. The record includes attributes of the call, such as time, duration,
completion status, source number, and destination number. Call center outsourcing
companies are increasingly incorporating this software as this gives accurate
information about call origination, call destination, the date and time the
call was started, the time it actually connected, and the time it ended.
Boosting Business Revenue with a Cloud-Based Call Center
Cloud-based call centers are the next generation. Heard this before?
Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....
Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....