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Glossary

What is call handling analysis?

Call handling analysis is a call center terminology which refers to analyzing the effectiveness of the call center agents while receiving incoming calls or making outbound calls. Call handling analysis is performed by period call logging practices in call centers. Call center managers along with quality analysts.

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Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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What does great Customer Service mean to you?

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The Paramountcy of Personal Touch in Chat Support Service

<p>In a world where several thousand businesses are hovering the internet, it is an onerous task to establish your company’s name separate from the crowd. Some do it by off....

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