call center services
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Glossary

What is call quality?

Call quality is the process of observing a customer representative’s call with customer and analyzing the quality of the call center services station. Call quality approach is considered the most effective way to improve the services provided by call center in India to its customers. Organizations usually hire trained call center specialists to train and monitor the calls made by their agents to customers at their call center outsourcing station. This constant tracking and rectification process improves the quality of call services made by a client.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Boosting Business Revenue with a Cloud-Based Call Center

Cloud-based call centers are the next generation. Heard this before? Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....

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Is it good to Outsource Inbound Customer Service?

Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....

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