The term ‘call offered’ refers
to the effort that a caller makes to get through the representative of
outsourced call center. It is the total number of calls offered to a
queue including answered calls, hang up calls, and/or
busy signal. This metric help in quantifying the amount of resources and
staff needed to handle the queue.
Boosting Business Revenue with a Cloud-Based Call Center
Cloud-based call centers are the next generation. Heard this before?
Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....
Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....