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Collateral duties are tasks performed by an employee outside of
their regular role or responsibilities. In terms of a business, collateral
duties would refer to all add-on extra services provided by a service provider
to a client that are not normally within the scope of services or Service Level
Agreements (SLAs) between the two but are important to increase the
effectiveness of the business.
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TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.
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