What is Cost of Delay?

Cost of Delay is a terminology associated with Toll Free Services. Providers of toll free numbers incur costs on procuring a toll free number. Too many calls on the queue without being answered could lead to possible client and business loss as a prospective client could be missed. Most toll free service providers therefore try their best to reduce waiting queues so that no call is missed.

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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Boosting Business Revenue with a Cloud-Based Call Center

Cloud-based call centers are the next generation. Heard this before? Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....

Is it good to Outsource Inbound Customer Service?

Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....