What is Cost of Delay?

Cost of Delay is a terminology associated with Toll Free Services. Providers of toll free numbers incur costs on procuring a toll free number. Too many calls on the queue without being answered could lead to possible client and business loss as a prospective client could be missed. Most toll free service providers therefore try their best to reduce waiting queues so that no call is missed.

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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