What is Cost of Delay?

Cost of Delay is a terminology associated with Toll Free Services. Providers of toll free numbers incur costs on procuring a toll free number. Too many calls on the queue without being answered could lead to possible client and business loss as a prospective client could be missed. Most toll free service providers therefore try their best to reduce waiting queues so that no call is missed.

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

Blogs

Micro Coaching: The Growing Trend!

Gartner “Effective coaching is the #1 driver of Contact Center Representative Performance!” A micro-coaching call center is a service where a supervisor coaches her/his agent....

All you need to know about Global Call Center Outsourcing

<p>Talks on global call center outsourcing are rife and currently, the focus is on knowing its status, future predictions, and growth prospects. Amid talks on the effects of global &....