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Glossary

What is Cost per Call?

Cost per call is a call center term to find out the total costs incurred to make a single call to a customer of client. It is calculated by dividing the total operational costs incurred by the firm for a certain process divided by the total number of calls made by the allocated resources. The costs would also include all overhead costs. Cost per call metric helps businesses to keep a track of their cost of transactions

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

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