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Glossary

What is Customer Service Contact Center?

Customer Service Contact Center is a call center that is engaged in the business of providing outsourced customer support services. A customer service support contact center usually provides customer support services to end user clients of a large business through telephone calls, e-mail and online chat. Customer services contact center services are specialized services and need expertise to be managed. 

For example – A telecom company will hire the services of a third party customer service contact center provider to serve its end clients – business customers and individuals – for all their issues and queries related to their phone networks.

 

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

All you need to know about Global Call Center Outsourcing

<p>Talks on global call center outsourcing are rife and currently, the focus is on knowing its status, future predictions, and growth prospects. Amid talks on the effects of global &....

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Call Center Outsourcing: Benefits that Debunks all its Myths

<p>The outsourcing of call center services is non-trustable! Heard this before too? Nevertheless, this is not correct. With time, this reputation has changed and has moved on to a better....

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