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Glossary

What is Customer Service Representative?

Customer service representatives interact with customers on behalf of the company and handle complaints, process orders, thereby providing information regarding business offerings. Professionals of outsourced call center answer customer queries and resolve their problems via a phone call, e-mail, or through social media platforms.

Customer service representatives play an imperative role in establishing and maintaining the reputation of the organization. Agents act as the main point of contact for many customers. They function as voices and faces of business firms, thereby handling requests, inquiries and a host of other responsibilities.

Customer service representatives perform following functions:

Listen and respond to the needs and requirement of customers
Provide updated information about business offerings
Take orders, determine charges, and oversee billing or payments
Handle customer complaints and return application

Call center representatives offer round the clock services to customers from across the globe. The professionals of the service centers knuckle down to maintain positive relationships with customers and satiating their demands.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Micro Coaching: The Growing Trend!

Gartner “Effective coaching is the #1 driver of Contact Center Representative Performance!” A micro-coaching call center is a service where a supervisor coaches her/his agent....

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All you need to know about Global Call Center Outsourcing

<p>Talks on global call center outsourcing are rife and currently, the focus is on knowing its status, future predictions, and growth prospects. Amid talks on the effects of global &....

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