Customer service representatives interact with customers on behalf of the company and handle complaints, process orders, thereby providing information regarding business offerings. Professionals of outsourced call center answer customer queries and resolve their problems via a phone call, e-mail, or through social media platforms.
Customer service representatives play an imperative role in establishing and maintaining the reputation of the organization. Agents act as the main point of contact for many customers. They function as voices and faces of business firms, thereby handling requests, inquiries and a host of other responsibilities.
Customer service representatives perform following functions:
Listen and respond to the needs and requirement of customers
Provide updated information about business offerings
Take orders, determine charges, and oversee billing or payments
Handle customer complaints and return application