Get in touch

Please fill with your details

  • refresh
Glossary

What is Direct Call Processing?

Direct call processing is the amount of time that an agent spends to manage direct call with customers including warm wishes or greetings like ‘hello’ to ‘goodbye.’ DCP is calculated as duration of ACD call or the length of a customer call, from the time the agent answers the ACD call to the time when either the customer or the agent disconnects the call. DCP is an important tool used by call center outsourcing companies to manage and assess the performance.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

Tips to Reduce Cyber Crime in Inbound Call Center

Business security is always supreme and every organization takes it very seriously. The potential risks that a business faces arise from the in-house industry practices and to avoid these threats, it ....

Read more>>

Ways Service Desk and Help Desk Services Support Business

“Outsourcing was the bogeyman of the '90s. Protectionists portrayed it as an evil that would take American jobs away. Yes, some jobs did go offshore as people feared, but it made t....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo