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Glossary

What is Disaster Recovery Plan?

A disaster recovery plan (DRP) is a documented process or set of procedures to recover and protect the IT infrastructure of a business in an event of disaster. Unforeseen and uninvited disasters might occur anytime, anywhere without any prior notice. In the world full of challenges, sudden environmental, political, cyber, economic or accidental disasters can fall on your business anytime. One should be ready to face these challenges, and a professionally-designed disaster recovery plan is one of the best options for businesses to survive in the competitive market. Call center India offers excellent disaster recovery plans for businesses bringing a sense of security, confidence and immediate value addition to your service offerings.

An ideal call center disaster recovery plan includes processes to ensure that agents are able to continue making outbound calls or receiving incoming calls for their clients processes. It could include multiple steps like allowing agents to work from remote locations, providing internet access on phone, making arrangements for agents stay in office amongst others.

A disaster can be either natural or man-made. The repercussions of both the types of disasters are grave and difficult to cope with. Thus, to avoid such events, businesses are seeking help of a call center to minimize the worse outcome.

The objective of disaster recovery plan is to minimize the downtime and data loss, by protecting business operations of the organization. Many service provider offers end-to-end business continuity services from prevention to preparedness, and from response to recovery. Third party service providers ensure that your business runs smoothly with minimum interruptions in services and assures physical as well as data security of the organization. 

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