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Glossary

What is End of Call Disposition?

Call status labeling the purpose of an outbound call. This label tells the reason why the call was made; including but not limited to confirmation of details, scheduling appointment or resolution of incidence.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Is Automation the Soul of Outsourcing? An Analysis!

<p>We have observed for decades that business process outsourcing has always been a routine for every organizations’ effective performance. However, with a paradigm shift i....

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Cloud Computing Services: Is this the new BPO Style?

<p>Cloud computing is a model that helps businesses get a virtual platform for computational services. Cloud is a cost-effective model, which helps businesses save their operational expe....

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