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Glossary

What is Fast Clear Down?

Fast clear down is a call center terminology used for callers who hang up immediately after hearing a delay announcement in reaching a customer care agent. This refers to situations when a caller hangs up the call after listening to the notice that ‘our customer care agents are currently busy, your call is important for us, please hold the line’. Fast clear down creates a negative impact on business, as potential leads do not wish to stand in the queue waiting for call center executives to receive the call and resolve their queries. In such scenario, either a customer withdraws its partnership with the company or moves to a competitor. By outsourcing to call center India, businesses can sit back and relax without worrying about lead generation. Third party service providers have a pool of skilled resources who strive hard to satisfy customer expectations with 0% fast clear down rate.

If a caller hangs up before the agents get a chance to talk, then you are likely missing the opportunity of making them satisfied and happy. Thus, the service providers are employing high-end technology and implementing effective strategies to reduce customer call ‘hang up’.

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