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Glossary

What are Historical Reports?

Historical reports are the reports that track call center and agents performance over a period of time. Historical reports are generated for the past period. These are important for BPO managers to understand the performance of their call center agents and intervene to bring about changes in the future in line with the organizational business objectives.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

All you need to know about Global Call Center Outsourcing

<p>Talks on global call center outsourcing are rife and currently, the focus is on knowing its status, future predictions, and growth prospects. Amid talks on the effects of global &....

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Call Center Outsourcing: Benefits that Debunks all its Myths

<p>The outsourcing of call center services is non-trustable! Heard this before too? Nevertheless, this is not correct. With time, this reputation has changed and has moved on to a better....

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