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Glossary

What is Handled Call?

Handled call is a term widely used in outsourced call centers to indicate number of calls answered by call center agents without being blocked or abandoned. Call handling is the management of two types of call handling services one is inbound and the other is outbound. This technique is usually used by businesses for measuring sales and customer service. Inbound call handling services involve the management of communications from customers to your business whereas outbound call handling services are calls made from your business to customers, supplier or other contacts. Call handling services offer better customer experience, improve sales capabilities, and save time for other tasks.

Call center service providers bend down to help companies enhance their existing capabilities, as a backup. The professionals of the call center ensures that each caller hangs up happy and satisfied. There is nothing worse than missing a customer phone call. The cost of one missed call could be the best customer you had. The professionals of the third party service provider answer phone call quickly so as to reduce queuing system and improve customer experience.

The professionals of the call center should make sure that they try and solve customer query in the first call resolution itself that than making following up calls.

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