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Glossary

What is Home Agent?

A home agent is a call center agent that works remotely from home. Home agents represented a large pool of talented and certified professionals which call center outsourcing companies can utilize for delivering both inbound and outbound call center services. Tapping into that talent pool can bring far greater scheduling flexibility, higher quality, more satisfied customers, improved business continuity, and reduced costs. The home agent program combines the many advantages of home agent staffing with proven security, technology, compliance, and operational expertise for recruiting, training, coaching, and managing home agents.

Employing home agents have dramatically reduced operational expenses incurred by organizations. With the help of innovative technology, agents can remain connected and available, despite geographical differences. Employing flexible home agents handle fluctuating customer calls. The agents offer round-the-clock customer support ensuring business continuity.

Home agents have more knowledgeable about business concerns and helps in increasing the capability without associating cost factor. Work from home agents have flexible working timings that help in increasing the quality of staffing thereby reducing attrition rate.

Outbound call centers are deploying work from home agent model as it eliminates distraction and time-consuming non-productive tasks, including socializing with colleagues, elongated lunch breaks and downtime associated with inclement weather. The workforce is able to maximize the capacity of work time by reducing time wasted.

BPO companies offer different variety of jobs from home agents including data entry transcription, medical BPO, and account keeping/book keeping.

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