call center services
  • Go4customer US contact no
  • Go4customer India contact no
Glossary

What is inbound call?

As the name suggest, an inbound call is the incoming call that is made by a customer/employee to a call center or contact center. A customer can make a call to seek information, get his complaint register or get his query resolved. These in-comings calls by customers may be regarding product information, support information, inquiries or complaints. Usually, customer care executives or help desk executives working in an organization or a call center attend inbound calls.

Nowadays, when organizations are striving for customer loyalty and retention, they cannot afford to let the calls of their customers unanswered. Organizations have the option to build an in-house customer care service centers, but it is a costly affair. To cut down the cost and improve the customer services, more and more companies are hiring the expert services of call centers to take care of their customer support. Most of the times, inbound call centers specify service objectives that the center will work toward in a Service Level Agreement (SLA). There are call centers that exclusively handle inbound calls; such call centers are called inbound call centers. These call centers have trained customer service agents, who skillfully handle the calls and resolve queries of customers. An agent who exclusively handles inbound calls are called inbound call center agent. Nowadays, inbound call center agents interact with customers not only over telephones, but they also use e-mail and web chat as other mediums to communicate.

The performance of inbound agents is measured through several metrics. Some of these performance metrics are:

·       First Call Resolution (FCR)

·       Average Handle Time (AHT)

·       Time in Queue

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

Boosting Business Revenue with a Cloud-Based Call Center

Cloud-based call centers are the next generation. Heard this before? Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....

Read more>>

Is it good to Outsource Inbound Customer Service?

Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo
Rating and Reviews – Call Center Go4customer.com is rated 4.7/5 in 19 reviews on Sitejabber.com.
|
Copyright © All rights Reserved at Cyfuture India Pvt. Ltd.