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Glossary

What is Inbound Calls per Agent per Hour?

As the name suggest, the term ‘Inbound Calls Agent per Hour’ refers to the number of inbound calls handled by a customer service representative in an hour. It is a popular term used in call center services industry. It helps call center managers determine the number of executives that they need to employ to manage a process efficiently so that no incoming call is left unanswered.

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TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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