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Glossary

What is Intranet?

An intranet is a private network based on TCP/IP protocols that belongs to an organization and is accessible to the organization’s employees or others who have authorization.

There is certain internal information that organizations do not want to make public on the Internet. In such scenarios, intranet allows an organization to make wide range of internal information and services accessible only to its employees and authorized persons. A company-wide intranet establishes an important confluence point of internal communication and collaboration. It offers a common point to access internal and external resources. In its simplest form, an intranet is built on the technologies for Local Area Networks (LANs) and Wide Area Networks (WANs).

Intranet gained popularity and larger organizations began implementing it starting in 1994. In 1996, Microsoft launched a free web server, which further endorsed intranet and made the technology available to a widespread market.

Organizations are increasingly using intranets to deliver tools and even as platforms for discussions. When an organization makes a part of its intranet accessible to customers and people outside the business, then that part becomes a part of an extranet. To connect one part of the intranet with another, businesses can send private messages via the public network, using special coding/decoding and other security safeguards.

Like all other major businesses and organizations, call center service providers are also using intranet to make all information available at a same place. A call center employee is expected to spend the majority of his time in one or two central business systems, which is perpetually outside the concern of the intranet team; however, the entire peripheral support that a call center employee requires is within the scope of intranet.

Organizations can either hire IT persons to develop their intranet or outsource the task of developing and managing intranet to experts. Many functions of intranet development, like design and planning, networking, site and application development and hosting and maintenance of intranet can be outsourced.

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