What is IXC?

IXC is the abbreviated term for inter-exchange carrier is a telecommunication company that provides connections between local exchanges in different geographic areas. Inter Exchange Carrier are usually known as long distance telephone company or long distance carriers.

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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Micro Coaching: The Growing Trend!

Gartner “Effective coaching is the #1 driver of Contact Center Representative Performance!” A micro-coaching call center is a service where a supervisor coaches her/his agent....

All you need to know about Global Call Center Outsourcing

<p>Talks on global call center outsourcing are rife and currently, the focus is on knowing its status, future predictions, and growth prospects. Amid talks on the effects of global &....